We're here to help.
Most messages get a reply within a working day. Reach us at the same address either way — the routing is internal.
Account, payments, technical issues, anything else.
adityayadav6661@gmail.comWithin 24 hours
Working with the platform, integrations, custom briefs.
adityayadav6661@gmail.comWithin 48 hours
Common questions
How do clipper payouts work?
When a brand approves your clip submission, Musubi processes a UPI payment to your registered UPI ID within 72 hours. Minimum payout is ₹500.
My payout hasn't arrived — what should I do?
First check that your UPI ID is correct in Settings. Payouts are processed within 72 hours of approval. If it's been longer, email adityayadav6661@gmail.com with your submission ID.
How do I add money to my brand wallet?
Go to Brand Dashboard → Wallet → Add Funds. We accept UPI, debit/credit cards, and net banking via Razorpay.
My clip was rejected — can I resubmit?
Each clipper can submit one clip per campaign. If rejected, you cannot resubmit to the same campaign. Browse other active campaigns on the Discover page.
Can I get a refund on my wallet balance?
Yes — unused wallet balance is refundable within 30 days of top-up. Email adityayadav6661@gmail.com with your Razorpay payment ID.
How do I delete my account?
Email adityayadav6661@gmail.com with subject "Account Deletion Request" from your registered email. We process deletions within 7 business days. Pending earnings above ₹500 will be paid before deletion.
Operated by Aditya Yadav · Jaipur, Rajasthan · India